How Live Transfers Can Support Restoration Customer Acquisition
How restoration live transfers fit into a customer acquisition strategy, what the delivery process looks like, and how to measure results.
Read articleConnect property owners recovering from fire, smoke, mould, storm and water events with full-service restoration contractors.
Vertical intelligence
Connect property owners recovering from fire, smoke, mould, storm and water events with full-service restoration contractors.
Property restoration covers the full recovery after a loss: fire and smoke damage, mould remediation, storm and wind damage, biohazard cleanup and the reconstruction that follows water mitigation. Homeowners and commercial property owners in these situations are often overwhelmed, dealing with an insurance adjuster, displaced from their property and unsure who to trust. They search for a contractor who can handle everything from emergency board-up and contents cleaning to rebuilding, and who understands how to work with their insurer.
Altarious Global reaches property owners at these moments through geo-targeted campaigns, including rapid response in areas affected by storms or wildfires, and delivers them to restoration contractors through Inbound Calls and Live Transfers. Screening captures the type of loss, property type, insurance status and the stage of the claim so that project managers engage with owners who need the full scope of restoration services.
The restoration industry has grown steadily as severe weather, wildfire exposure and aging housing stock increase both the frequency and cost of property losses. National franchise systems and private-equity-backed platforms dominate insurer program work, but many contractors are seeking direct, retail customers to avoid the pricing pressure and administrative burden of third-party administrator networks. Mould remediation has become a distinct growth segment driven by real estate transactions and health awareness. Property owners consistently choose the contractor who responds first with clear communication, which makes direct acquisition a strategic priority for independent and regional restoration firms.
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Qualification
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Send us every consumer in your licensed states.
Qualification
Standard criteria for restoration programs. Every program is configured to your appetite.
Demand
FAQ
Search restoration and general program questions.
Yes. Campaigns and screening can be configured around fire and smoke, mould remediation, storm damage or reconstruction, individually or in combination.
Response campaigns can be deployed in affected areas within days of a storm or wildfire event, with screening tuned to the type of damage that occurred.
Insurance claim status is captured during screening so that you can prioritise insured, full-scope projects or accept self-pay work according to your business model.
Most programs are scoped in a single call and live within five business days. The work in between is agreeing qualification criteria, confirming geography and testing delivery into your phone system or CRM.
Yes. Daily and hourly caps are set to your capacity and can be changed at any time. Programs can also be paused entirely without losing your campaign history.
Delivery runs only during the hours your team is available to answer, in your time zone, and follows your holiday schedule. Nothing is routed to a desk that is closed.
Every call is tracked to its source with duration and outcome recorded. Calls that fall below the agreed billable duration or fail qualification are reviewed, and there is a defined dispute window.
Yes. Web leads post in real time to your CRM, dialer or lead management platform, and calls can carry the same metadata so a record exists before your agent picks up.
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Knowledge
How restoration live transfers fit into a customer acquisition strategy, what the delivery process looks like, and how to measure results.
Read articleHow restoration inbound calls fit into a customer acquisition strategy, what the delivery process looks like, and how to measure results.
Read articleWhat drives a restoration consumer to pick up the phone, the signals that separate real intent from research, and how to qualify it.
Read articleTell us your criteria, geography and capacity and we will design a program.