Case Studies / Results

Programs builtfor outcomes.

Illustrative examples of how our inbound call, live transfer and web lead programs are structured for clients. Specific performance data is shared under NDA during the proposal process.

InsuranceInbound Calls

Regional auto insurance agency scales inbound calls across three states

Challenge

An independent agency with licensed agents in three states needed a predictable flow of quote-ready drivers during business hours without paying for out-of-footprint traffic.

Approach

State-restricted call-only search campaigns, IVR qualification for coverage status, and schedule-based routing to the agency's sales line.

Outcome

A steady, capped daily volume of inbound calls from in-footprint drivers, with source-level reporting the agency used to expand into a fourth state.

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Home ServicesLive Transfers

Pest control operator fills the spring schedule with live transfers

Challenge

A multi-branch pest control company wanted booked-appointment-ready homeowners in its service area during peak season, without tying up dispatchers on unqualified calls.

Approach

ZIP-targeted campaigns, homeowner and pest-type qualification by our team, and warm transfers to the branch closest to the caller.

Outcome

Qualified homeowners delivered to the right branch, with dispatch time spent only on consumers who confirmed a service need and property ownership.

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Web LeadsInbound Calls

Consumer lender adds inbound calls to a web lead program

Challenge

A personal loan platform with a strong web lead flow wanted to reach consumers who prefer to talk before applying.

Approach

Call extensions and click-to-call placements layered onto existing lead campaigns, with duration-based qualification and routing to the lender's loan specialists.

Outcome

A new inbound call channel running alongside real-time web leads, reported and optimised in the same dashboard.

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