Restoration Inbound Calls

Overview

What Restoration Inbound Calls is

Restoration Inbound Calls are consumers who see an offer and dial in themselves, generated by Altarious Global performance campaigns and delivered to your business in real time. Connect property owners recovering from fire, smoke, mould, storm and water events with full-service restoration contractors.

After a fire or the discovery of mould, property owners want a human voice who can tell them what happens next. Inbound Call programs place local restoration offers in front of owners searching for help and connect them directly with the contractor's intake team. Callers arrive at a moment of high need and high trust-seeking, and contractors who respond with empathy, a clear process and a prompt site visit typically secure the project. Because inbound callers come directly rather than through an insurer network, contractors retain control of pricing and scope.

This product is suited to home services businesses with a team ready to answer during defined hours, a clear view of the consumer they want, and the capacity to convert a live conversation. The acquisition objective is simple: put your team in front of restoration consumers at the moment they are deciding.

Target consumer

Homeowners, landlords, HOAs and commercial property managers dealing with a recent property loss that requires professional remediation and rebuilding. The most valuable segments are insured fire and major water losses that include reconstruction, mould remediation cases discovered during a sale or renovation, and multi-property owners affected by a regional storm event.

Consumer intent

Typical intent signals include: searching for fire damage restoration, mould remediation or restoration company near me; recent house fire, kitchen fire or smoke event in the property; visible mould growth or a failed mould inspection during a home sale; storm, tornado, hurricane or wildfire damage in the area.

How inbound calls are generated

Calls are generated through call-only and click-to-call performance campaigns targeting searches such as "restoration company near me" and "fire damage restoration", alongside social and comparison placements. Every source is tracked, so call quality can be traced back to the campaign that produced it.

Qualification approach

Qualification is configured to your appetite. Standard restoration criteria include: property located within the contractor's service area; owner, property manager or authorised representative of the property; type of loss identified as fire, smoke, mould, storm, water or biohazard; residential or commercial property type confirmed; insurance claim status established, whether filed, approved or self-pay; ready to schedule an on-site assessment or estimate.

Delivery process

Calls are routed to your sales line in real time by state or ZIP, schedule and agent availability, with concurrency limits and daily caps set to your capacity. Call tracking and recording are available for quality control.