Restoration Live Transfers

Overview

What Restoration Live Transfers is

Restoration Live Transfers are consumers qualified by our team and warm-transferred to your agents, generated by Altarious Global performance campaigns and delivered to your business in real time. Connect property owners recovering from fire, smoke, mould, storm and water events with full-service restoration contractors.

Live Transfers help restoration contractors allocate project managers to the losses that matter most. Our team confirms the property location, ownership or management authority, type and extent of the loss, property type and insurance claim status before warm-transferring the call. This screening separates full-scope insured losses from small self-pay jobs, routes mould inquiries to certified remediation teams and identifies commercial properties that require different handling. Intake staff receive a well-documented handoff and can schedule an assessment with confidence that the project fits the contractor's capabilities.

This product is suited to home services businesses with a team ready to answer during defined hours, a clear view of the consumer they want, and the capacity to convert a live conversation. The acquisition objective is simple: put your team in front of restoration consumers at the moment they are deciding.

Target consumer

Homeowners, landlords, HOAs and commercial property managers dealing with a recent property loss that requires professional remediation and rebuilding. The most valuable segments are insured fire and major water losses that include reconstruction, mould remediation cases discovered during a sale or renovation, and multi-property owners affected by a regional storm event.

Consumer intent

Typical intent signals include: searching for fire damage restoration, mould remediation or restoration company near me; recent house fire, kitchen fire or smoke event in the property; visible mould growth or a failed mould inspection during a home sale; storm, tornado, hurricane or wildfire damage in the area.

How live transfers are generated

Consumers are acquired through performance campaigns targeting searches such as "restoration company near me" and "fire damage restoration", plus social and comparison placements. Interested consumers speak with our qualification team before any transfer is attempted.

Qualification approach

Qualification is configured to your appetite. Standard restoration criteria include: property located within the contractor's service area; owner, property manager or authorised representative of the property; type of loss identified as fire, smoke, mould, storm, water or biohazard; residential or commercial property type confirmed; insurance claim status established, whether filed, approved or self-pay; ready to schedule an on-site assessment or estimate.

Delivery process

Once qualified, the consumer is bridged directly to your designated number or queue with a warm introduction. Delivery runs only during your operating hours with daily caps, and you can pause or adjust criteria at any time.