Consumer ServicesLive Transfers

Overview

What Consumer Services Live Transfers is

Consumer Services Live Transfers are consumers qualified by our team and warm-transferred to your agents, generated by Altarious Global performance campaigns and delivered to your business in real time. Deliver consented web leads and calls for subscription, home, lifestyle and household services sold directly to consumers.

Live Transfers give consumer services providers pre-screened, sales-ready conversations. Our team confirms the consumer's service area, the specific service need, homeowner or renter status, timing and consent before warm-transferring to the provider's representative. This pre-screen removes consumers outside the service footprint, those seeking categories the provider does not offer and browsers without a near-term need, so sales teams focus on enrolable prospects. Transfers complement web leads by lifting contact rates and by delivering consumers at the moment they are ready to compare plans and make a decision.

This product is suited to web leads businesses with a team ready to answer during defined hours, a clear view of the consumer they want, and the capacity to convert a live conversation. The acquisition objective is simple: put your team in front of consumer services consumers at the moment they are deciding.

Target consumer

Adults aged 25 to 65 managing a household who are setting up, switching or upgrading a service. The most valuable segments are recent movers and new homeowners who need several services at once, consumers whose current contract is ending or whose provider has raised prices, and households seeking protection products such as home warranties, security systems and identity monitoring.

Consumer intent

Typical intent signals include: searching for home security systems, internet providers in my area or home warranty companies; moving to a new home within the coming weeks; current service contract ending or a recent price increase from the provider; recent break-in, appliance failure or identity theft incident in the household or neighbourhood.

How live transfers are generated

Consumers are acquired through performance campaigns targeting searches such as "home security systems" and "internet providers in my area", plus social and comparison placements. Interested consumers speak with our qualification team before any transfer is attempted.

Qualification approach

Qualification is configured to your appetite. Standard consumer services criteria include: age 18 or older and a resident in a service area where the provider operates; specific service category and need identified; homeowner or renter status and property type confirmed where relevant; timing of need established, such as move-in date or contract end date; authorised to make the purchasing decision for the household; consent to be contacted captured and interest in a quote or enrolment confirmed.

Delivery process

Once qualified, the consumer is bridged directly to your designated number or queue with a warm introduction. Delivery runs only during your operating hours with daily caps, and you can pause or adjust criteria at any time.